BS ISO 10004:2012

Cross References:
ISO 9000:2005
ISO 9001:2008
ISO 9004:2009
ISO 10001:2007
ISO 10002:2004
ISO 10003:2007
ISO/TR 10017
ISO/TR 13425


All current amendments available at time of purchase are included with the purchase of this document.



Keywords: Quality management; Quality assurance systems; Management; Consumer-supplier relations; Consumers; Measurement; Performance testing; Market research; Surveys; Data acquisition

Product Code(s): 30238394,30238394

This product references:ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary
ISO 9004:2009 - Managing for the sustained success of an organization - A quality management approach
ISO 10002:2004 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 10003:2007 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
ISO 9001:2008 - Quality management systems -- Requirements
This product replaces:BS DD ISO/TS 10004:2010 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring
This product same asISO 10004:2012 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring