BS BIP 2222:2012

Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007) British Standards Institution / 30-Jun-2012 / 348 pages ISBN: 9780580765537

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Cross References:
ISO 10002:2004
BS EN ISO 19011:2011
BS ISO 10003:2007
ISO 10002:2004
ISO 9000:2005
ISO 9001:2000
ISO 9004:2000
ISO 19011:2002
ISO/IEC Guide 71:2001
ISO 9001
ISO 9004:2000
ISO 10001
ISO 10002:2004
ISO 10015
ISO/IEC Guide 37

All current amendments available at time of purchase are included with the purchase of this document.

Keywords: Management; Consumer-supplier relations; Quality management; Quality assurance systems; Design; Data acquisition; Consumer protection; Organization and methods; Personnel; Performance; Quality auditing; Policy; Production management; Planning; Documents

Product Code(s): 30252414

This product references:ISO 10002:2004 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 19011:2002 - Guidelines for quality and/or environmental management systems auditing
ISO 9004:2000 - Quality management systems -- Guidelines for performance improvements
ISO 9001:2000 - Quality management systems -- Requirements
ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary
BS ISO 10003:2007 - Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
BS EN ISO 19011:2011 - Guidelines for auditing management systems
ISO/IEC Guide 71:2001 - Guidelines for standards developers to address the needs of older persons and persons with disabilities