BS 10/30238393 DC

BS ISO 10004. Quality management. Customer satisfaction. Guidelines for monitoring and measuring British Standards Institution / 11-Nov-2010 / 42 pages

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Cross References:
ISO 9000:2005
ISO 9001:2008
ISO 9004:2009
ISO 10001
ISO 10002
ISO 10003
ISO/TR 10017:2003
ISO/TR 13425:2006

All current amendments available at time of purchase are included with the purchase of this document.

Keywords: Quality management; Quality assurance systems; Management; Consumer-supplier relations; Consumers; Measurement; Performance testing; Market research; Surveys; Data acquisition

Product Code(s): 30238393,30238393

This product references:ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary
ISO 9001:2008 - Quality management systems -- Requirements
ISO 9004:2009 - Managing for the sustained success of an organization - A quality management approach