BS 09/30204355 DC

BS ISO TS 10004. Quality management. Customer Satisfaction. Guidelines for monitoring and measuring British Standards Institution / 22-May-2009 / 39 pages

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Cross References:
ISO 9000:2005
ISO 9001:2008
ISO 9004:2000
ISO 10001:2007
ISO 10002:2004
ISO 10003:2007
ISO/TR 10017:2003
ISO/TR 13425:2006

All current amendments available at time of purchase are included with the purchase of this document.

Keywords: QUALITY MANAGEMENT; QUALITY ASSURANCE SYSTEMS; CONSUMER-SUPPLIER RELATIONS; STANDARD MEASURES; SYSTEMS ANALYSIS; GUIDANCE SYSTEMS; SUPERVISORY AND EXECUTIVE PROGRAMS; MARKET RESEARCH

Product Code(s): 30204355

This product references:ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary
ISO 10002:2004 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 9001:2008 - Quality management systems -- Requirements
ISO 10001:2007 - Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations