BS 10001:2007
Cross References:
ISO 9000:2005
ISO 9001
ISO 9004:2000
ISO 10002:2004
ISO 10003
ISO/IEC Guide 37
Keywords: Quality management; Management; Consumers; Consumer-supplier relations; Quality assurance systems; Planning; Information; Delivery; After-sales services; Documents; Handbooks; Consumer protection; Personnel
Product Code(s): 30104442,30104442
- This product references:ISO 9004:2000 - Quality management systems -- Guidelines for performance improvements
ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary
ISO 10002:2004 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
This product same asISO 10001:2007 - Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations
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