BS 10002:2004

BS ISO 10002:2004

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations British Standard / International Organization for Standardization / 05-Aug-2004 / 34 pages ISBN: 0580447391

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Cross References:
ISO 9000:2000
ISO 9001:2000
ISO 9004:2000
ISO 19011:2002
ISO/IEC Guide 71:2001

Keywords: Management; Consumer-supplier relations; Quality management; Quality assurance systems; Design ; Data acquisition; Consumer protection; Organization and methods; Personnel; Performance; Quality auditing; Policy; Production management; Planning; Documents

Product Code(s): 30104446,30104446

This product references:ISO 9001:2000 - Quality management systems -- Requirements
ISO 19011:2002 - Guidelines for quality and/or environmental management systems auditing
ISO/IEC Guide 71:2001 - Guidelines for standards developers to address the needs of older persons and persons with disabilities
This product referenced by:BS 7373-3:2005 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS 7960:2005 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS 8454:2006 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
This product replaces:BS 8600:1999 - Complaints management systems. Guide to design and implementation
This standard is related to the following book(s):BS HB 10190:2001 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS HB 10191:2002 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS HB 10192:2001 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS HB 10195:2001 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS HB 10218:2002 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS NSSF 0010 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS NSSF IPR - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS PD 0020:2002 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2002:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2005:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2006:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2010:2004 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2011:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2012:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2013:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS TS 1:2000 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2014:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2015:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2016:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2020:2003 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2041:2004 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2042:2004 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2043:2005 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2046:2005 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2050:2004 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS BIP 2067:2005 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS HB 10173:2000 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS HB 10181:2001 - Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Browse Product Family:

BS ISO 10002:2004
BS 8600:1999

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