ISO 20252:2019
ISO 20252:2019
Market, opinion and social research, including insights and data analytics - Vocabulary and service requirementsstandard by International Organization for Standardization, 03/01/2019
standard by International Organization for Standardization, 03/01/2019
This document establishes terms, definitions and service requirements for service providers conducting market, opinion and social research, including insights and data analytics (hereinafter referred to as service providers).
Non-market research activities, such as direct marketing, are outside the scope of this document.